As a guest at a luxury hotel, you’ll be treated to unparalleled service and attention to detail. Whether you’re in need of a massage or want to take in the artwork in your guestroom, you can expect to be pampered in every way. And what’s more, the staff are always eager to please and will always be courteous.
Attention to detail
In the hospitality industry, attention to detail is essential for guests to have a positive experience. This could range from making sure surfaces are clean to noticing when customer orders are overdue. High-end providers go the extra mile to anticipate guests’ needs and delight them. A luxury hotel’s staff is responsible for providing top-notch service to guests, and their ability to anticipate needs helps them stand out from the competition.
When you stay in luxury hotels, every little detail matters. Your maitre d’ will know you are celebrating a special occasion. When you’re at the pool, an attendant will come over with a cool towel and a drink. The staff at a luxury hotel is able to make these personal touches feel almost second nature. And they won’t invade your space, which is an important factor in creating the ultimate guest experience.
Cleanliness
In an effort to combat poor hygiene and improve guest satisfaction, luxury hotel chains are taking steps to improve their cleanliness and safety standards. Some are working with established medical institutions and global hygiene experts to improve their practices, while others have started independent third-party audits of their hygiene programs. Some are also increasing the amount of hand-washing stations and disinfectant kits available to employees.
The impact of the COVID-19 pandemic on the hotel industry is huge, and many luxury hotels have already closed. Lockdown regulations and travel bans have caused a significant dent in tourism, and the measures will continue to influence the industry. In the meantime, cleanliness and health are likely to remain top priorities.
Personalized service
Personalized service is an increasingly important aspect of running a luxury hotel. In a recent report, Google found that most hotel customers prefer to book their stay via their mobile devices. However, there are a number of challenges that hotels face in this area. Fortunately, there are some steps that hotels are taking to make this process easier.
One way to make guest experiences more personalized is by making sure that hotel employees know their guests’ preferences and past stays. This way, they can customize their service and experiences to reflect these preferences.
Room service
One of the benefits of staying at a luxury hotel is the availability of room service. Most travellers choose to order this service at least once during their stay. Although the breakfast buffet may not be the most memorable experience, the late-night breakfast in bed is. The hotel room service also allows you to take advantage of a lazy rainy day without leaving your room. Ordering room service is usually worth the extra cost.
Room service is an extremely convenient option for business travellers. It is especially useful during bad weather or when business guests are on the go. It also allows them to refuel without missing work. However, room service does require a lot of staff, as well as heat-holding supplies, delivery carts, trays, and flatware.
Luxury bedding
Luxury hotels provide luxury bedding for their guests. This is not just for the sake of providing a luxurious stay, but also because it offers a better sleep experience for their guests.
Some romantic luxury hotels offer their own line of luxury bedding. For instance, the Four Seasons Hotel in New York City offers the Four Seasons bedding that is made from Egyptian cotton and comes with a duvet cover and pillowcase. Other hotels like the Hilton Worldwide offer different brands of luxury bedding such as Sferra linens and Frette sheets.
Premium bath amenities
Hotels provide a variety of high-quality bath amenities. From the white towels to the bath products, they all meet the needs of their guests.
The towels are soft and fluffy, making them perfect for wiping off after a bath or shower. The bath products have different scents and textures, so you can find something that suits your personal preference. And if you need anything else to make your stay more comfortable, just ask the hotel staff – they’ll be happy to help!
Art in guestrooms
A luxury hotel can use art to enhance the guest experience. Art in a hotel can help guests relax and enjoy their stay, and also contribute to the brand image of the hotel. Modern travellers want authentic experiences, and art can help them do that. Hotels can source local artists for custom pieces that represent the area and culture.
At the Ace Hotel New York, art is an important part of the guest experience. Each Sunday, the hotel hosts an artist residency. The property also hosts art institutions such as the Eyebeam Art + Technology Center and Printed Matter.
